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Home »  » DeviceMaster RTS, Pro and Serial Hub » WCOM2 can't open ports on RTS 32 (Can't open port using WCOM2)
WCOM2 can't open ports on RTS 32 [message #1195] Mon, 23 March 2020 18:17 Go to next message
berthold is currently offline  berthold
Messages: 2
Registered: June 2015
Junior Member
We are trying to test the ports on a RTS 32.
Port Vision software shows everything ok.
When we try to test the ports using the WCOM2 software, we get an error message "Can't open the port!

This error is repeatable on two different Device Master RTS32
Re: WCOM2 can't open ports on RTS 32 [message #1198 is a reply to message #1195] Tue, 24 March 2020 10:17 Go to previous messageGo to next message
Kurt is currently offline  Kurt
Messages: 228
Registered: July 2016
Location: Minnesota
Power User
Hi Berthold,

Do you have the driver installed? Go to the start menu -> Comtrol -> DeviceMaster Driver Management Console. If it is there, then the driver is installed. Open the Driver Management Console and highlight the DeviceMaster on the left. Check that the MAC Address is assigned to that DeviceMaster. If you assigned the MAC Address, go to the Advanced Tab and hit Refresh. Verify that the DeviceMaster says "Active and OK"


Kurt Rees
www.comtrol.com
http://forum.comtrol.com/

Comtrol Corporation
100 Fifth Ave NW
Minneapolis, MN. 55112
Direct +1 763.957.6000 | +1 Fax (763) 957-6001
connect. communicate. control
Re: WCOM2 can't open ports on RTS 32 [message #1199 is a reply to message #1198] Tue, 24 March 2020 11:38 Go to previous message
berthold is currently offline  berthold
Messages: 2
Registered: June 2015
Junior Member
Driver is installed
In the "DeviceMaster Driver Management Console" Mac Address is assigned, IP address is assign/
When we go to the "Advanced Tab" and hit Refresh, we get DeviceMaster says "busy"

We try rebooting the device master, but get the same response

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