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uPCI 4J sporadic Blue Screen with Windows 7 Embedded [message #1130] Fri, 18 January 2019 07:53 Go to next message
enesne
Messages: 2
Registered: October 2018
Location: de
Junior Member
Hello Support,

We have many uPCI 4J cards in use in our PLC controllers. In a few systems, the IPC sporadically crashes with blue screen.
In the Minidump you can see that the rocket.sys is the reason for that.
Would it be possible to analyze the attached Minidump?

Many Thanks!
enesne

please rename the attached file in .dmp



nee
Re: uPCI 4J sporadic Blue Screen with Windows 7 Embedded [message #1131 is a reply to message #1130] Fri, 18 January 2019 08:46 Go to previous messageGo to next message
Matt is currently offline  Matt
Messages: 18
Registered: November 2018
Location: Minnesota
Member
Hello Enesne,

Can we please get some more detail about the situation?

1) Exact operating system version
2) Hardware of the IPC and uPCI cards
3) Version of drivers
4) Has this setup been working fine previously, or has the blue screen been an issue since it was stood up?
5) How often does this happen, and are there any patterns of usage before a crash?
6) Are there multiple systems? If so, do any systems *not* show the crash, and are there any differences from those that do?

Thanks,

Matt


Matt Mayfield
www.comtrol.com

Comtrol Corporation
100 Fifth Avenue NW
New Brighton, MN 55112
(763) 957-6000
Re: uPCI 4J sporadic Blue Screen with Windows 7 Embedded [message #1134 is a reply to message #1131] Mon, 21 January 2019 09:21 Go to previous messageGo to next message
enesne
Messages: 2
Registered: October 2018
Location: de
Junior Member
Hello Matt,

1)Windows Embedded Standard 7 Version 6.1 (Build 7601: Service Pack 1)
2)Intel Core i7-6820EQ 2.8 GHz, Intel QM170 IPC: https://www.boschrexroth.com/various/utilities/mediadirector y/index.jsp?language=en-GB&publication=NET&filterMed iatype=2329&search_query=DOK-SUPPL%20-VPB%2040.4%20-IT&a mp;search_action=submit
RocketPort Card: https://comtrol.com/rocketport-multi-port-serial-cards/rocke tport-universal-pci/rocketport-universal-pci-4j
3)DriverVer=11/19/2014,8.14
4)I checked the installation logs and found no problem. The system was installed on 19.1.2018. Since crashed four times with a rocket.sys bluescreen.
5)four times. At the last blue screen, a colleague has reported that he has noticed no external influences. But the mistake happens very seldom to judge.
6)Yes there are multiple systems! The IPCs and RP-Cards are the same! But the connect Serial devices are different! On this IPC we connected two Cognex IN-SIGHT 5400 Vision Systems. Is it conceivable that a connected device leads to an error?

Many Thanks,
enesne


nee
Re: uPCI 4J sporadic Blue Screen with Windows 7 Embedded [message #1192 is a reply to message #1130] Tue, 11 February 2020 12:03 Go to previous message
Kurt is currently offline  Kurt
Messages: 226
Registered: July 2016
Location: Minnesota
Power User
Hi,

Sorry about the length of time to get back to you. The email notification is not working.
Is this the same issue you were working with Matt about earlier?

Thanks,
Kurt


Kurt Rees
www.comtrol.com
http://forum.comtrol.com/

Comtrol Corporation
100 Fifth Ave NW
Minneapolis, MN. 55112
Direct +1 763.957.6000 | +1 Fax (763) 957-6001
connect. communicate. control
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